Tel: (01) 8431330
Fax: 01 8071575
Email: info@focustraining.ie
Web: www.focustraining.ie

Over the last 10 years, Focus Training has built a solid reputation in Ireland for designing and delivering highly effective in-house training programmes.
We have worked in partnership with our client Companies large and small to –

1. Improve performance in Customer Services
2. Increase sales from Telephone Sales Teams
3. Develop highly effective First-Line Managers – Team Leaders, Supervisors and Managers
4. Foster Team Development – with facilitated Teambuilding Workshops

Clients return time and time again, and because of these close client relationships, we have been able to continuously improve our approach and training methods.
For more on our track record, have a look at our website – at the Client List or Testimonials. Or, better still, please give us a call and we will be happy to discuss your training needs and requirements.

Customer Service Training

We provide in-house Customer Service training programmes that will improve focus, skills, techniques and Best Practice.

Our clients here include RaboDirect, ESB National Call Centre, Public Appointments Service and Eagle Star.

Courses include –

1. Customer Service Excellence by Telephone
2. Customer Service Excellence – Direct & Telephone
3. Handling Complaints & Escalated Calls
4. Communicating with our Customers – writing Letters & Emails

Customer Focussed Telephone Sales Training

Whether it is converting incoming enquiries, cross selling, making appointments or outbound sales, we can design a telephone sales programme for you that will improve your Team’s performance.
Following the course, they will be re-motivated and more confident, with real tips, tools and language that they can apply immediately.
We have helped improved sales in companies like  FBD, Ebay, Titan Worldwide, 20:20 Logistics and Eagle Star.

Each programme is created for you - for example -

1. Service Excellence & Upselling
2. Making More Sales by Telephone

First-Line Management Training

The jump from Team Member to Team Leader is huge – and these in-house Leadership Development programmes will ‘kick start’ your Supervisors, Managers or Team Leaders. They are practical, ‘how-to’, learning experiences – your group will clarify their focus, improve skills and behaviours, and learn the habit of improving on a weekly basis.
Examples of clients for first-line Management programmes are Mercer, Olympus Life & Material Science, Tyco Sensormatic, Central Bank of Ireland and Lionbridge Technologies.

Courses are designed for your group – examples include –

1. Effective Team Leadership – Core First-Line Management Programme
2. Communication Skills for Leaders
3. Presentation Skills for Leaders
4. Writing Effective Reports

Teambuilding Workshops

Our experienced facilitator will work with you to design a Teambuilding Event to take your Team forward. Each day is different – depending on your Team’s stage of development and your specific objectives. But the outcome is always a powerful step forward for yourTeam.
We have successfully with Teams from organisations like Coca-cola, Institute of Chartered Accounts, St Michael’s House and Bank of Ireland.

Examples of Teambuilding Events -

1. Team Alignment Workshop
2. Team Customer Focus Workshop
3. Teambuilding Activity Day