Tel: 1890 454 454
Fax: 01 890 1374
Email: info@griffin.ie
Web: www.griffin.ie/

High-quality, cost-effective, flexible training throughout Ireland.
http://www.griffin.ie/

High-Quality

All our trainers are tertiary educated to at least master’s level. They are experienced presenters and masters in their chosen fields. They have experience in developing training courses, presenting seminars, one-on-one training, facilitation, mediation and are up to-date with the latest research methods. We design our courses using the best research techniques, the latest information available and industry feed back. We have taken great lengths to investigate the implications of our courses, and are in-line with both Irish as well as international training trends.

Guaranteed Cost-effectiveness 

• We guarantee to be at least 33% more cost effective than our competitors
• We offer Group Discounts
• We have NPO/Charity Discounts

Starting from as little as €198

Flexibility

• Design your own programme
• Customisable at no additional cost
• No minimum numbers
• No pre-determined dates or times
• All course durations are flexible
• Train on-site or at one of our facilities around the country
  
  

  
  
  

Courses

• Management & Supervisory Training
• Core Management Skills:
• Introduction to Management
• Effective Management
• Leadership Skills
• Developing and Sustaining a Vision
• Managing Small/Medium/Large Teams
• Managing Difficult Staff
• Managing Diverse Employees
• Managing Change
• Core Supervisory Skills
• Supervisory Training
• The Role of the Supervisor
• Standing in the Gap
• Peripheral Skills
• Developing Productive Teams
• Developing Innovative Teams
• Developing Good Rapport
• Team Dynamics
• Problem Solving Techniques
• Motivating Your Employees
• Managing and Encouraging Performance
• Maintaining Workforce Discipline
• Conducting Meetings
• Business Writing Skills
  
• Customer Service Training
• Basics of Customer Service & Care
• Customer Care for Telephone Support Staff
• Communications Skills for Customer Care
• Dealing with Irate Customers
• Telephone Techniques and Etiquette
• E-Mail Etiquette
• Business Etiquette
• Hotel, Catering, Retail and Service Industry Customer Care
• Sales Training
• Basics of Sales
• Telephonic Sales
• Cold Calling
• Face-to-face/Retail Sales
• Neuro-linguistic Programming for Sales
• Communication
• Basic Communication Skills
• Advance Communication Skills
• Business Writing Skills
• Inter-Cultural Communication
• Communication Skills for Customer Care
• Telephonic Communication Skills
• Electronic Mail Communication Skills
• Presentation Skills
• Personal Development Training
• Effective Time Management
• Business Communication Skills
• Becoming a Valuable Employee
• Improving Personal Efficiency
• Presentation Skills
• Stress Management
• Personal Creativity and Innovation
• Assertiveness Training
• Human Resource Training
• Interviewing, Selecting and Retaining Talent
• Appraisal Techniques
• Train the Trainer-Training Effectively
• Conflict Handling and Resolution Skills
• Developing a Training Programme
• How to Impact Staff in 15 Minutes
• Managing Stress in the Workplace
• Workforce Creativity and Innovation
• Team Building Techniques
• Multicultural Training
• Company Assessment
• Policy and Policy Implementation
• Managing a Multicultural Workforce
• Working in a Multicultural Workforce
• Introduction to Irish Culture for Non-nationals
• Customer Service Training for Non-nationals
• Mediation
• Anti-discrimination Training
• Sexual Harassment
• Diversity Awareness
• Violence and Abuse in the Workplace

Customised Training

For more on our customisable training options as well as alternative training methods visit our customised training page